Tuesday, May 27, 2014

Fix authentication failed on iPhone

According to my experience as FlyVPN support, when people who have iPad, iPhone, Mac encounter problems on connecting to VPN, most of which would be authentication failed, and this message appears when users choose to configure FlyVPN on iPad, iPhone, Mac automatically, namely they had chosen the recommended method in our given tutorials.

Here i would tell you how to fix this most frequent-seen problem when using iPad or iPhone: authentication failed

Fix authentication failed
Fix authentication failed

Generally, authentication failed means that user had already configured the profile correctly, and once profile is configured, there are usually two profiles of FlyVPN on your device, the PPTP connection and the L2TP connection. When authentication failed, it is possible that user only had connected to one of the VPN protocol, and ignored the other. So the first advice on solving the problem of authentication failed is to change into another VPN protocol.

Except from changing VPN protocol, there is also another way. That is to change into another server. Chances are that VPN servers are not as stable as we would like them to be. When authentication failed appeared, try to change into another server.

If those two advices i mentioned do not work at all, the only solution lies here: go to FlyVPN websites to look up your account information. In this case, users must have transcended their limitation of devices online. More precisely, if users had used our product on other devices, it would be more likely that his account remains online on those devices, thus violating the upper limitation of max number of devices.

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